|
Post by account_disabled on Dec 3, 2023 4:54:42 GMT 10
This is what an IVR is. Interactive Voice Response has transformed voice interactions. Although it's a very simple technology, it's found multiple applications in industries like healthcare, mobility, customer support, etc. In this article, we'll take a deep dive look in it, its types, advantages, and more. The concept here is to clearly understand the technology and its applications in several industries. What is an IVR? In simple terms, an IVR Telegram Number Data meaning is an automatic voice system that helps in making customer segmentation and routing easier. It enables customers to form a choice through their phone's keypad. It's popularly employed in support centers and has also found its usage in other scenarios like customer feedback. An example of a hotel booking and the applying of IVR for their customer care. First up, the hotel will probably want to understand the language that the customer is most comfortable with. After the language choice, the company checks if the caller is a pre-customer or not. In case the customers have a question that can be handled by the system, it can be handled by the IVR system itself. For eg., if you'd wish to cancel their bookings, the registered users can use IVR to directly cancel their bookings. In case the user would like to talk to a customer support agent, they will be connected to the right agent supported by their preference. How does IVR work? IVR flow of call IVR flow of call Let's talk about the technology behind it. For this, let's understand DTMF first.
|
|